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Local MP Alan Mak meets Treasury Minister to call for Banking Hubs programme to expand and provide more face-to-face banking

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Tuesday, 10 March, 2026
  • Westminster News
Local MP Alan Mak meets Treasury Minister to call for Banking Hubs programme to expand and provide more face-to-face banking

Local MP Alan Mak is campaigning to expand the scope of Banking Hubs beyond access to cash so more Hubs can be created with a focus on face-to-face banking.

He met Treasury Minister Lucy Rigby in Westminster to press his case for the expansion of Hubs, where multiple banks operate from one shared counter/premises, to offer wider services than just deposits and withdrawals.

Mr Mak said: "When the Conservatives were in government we created Banking Hubs but the focus was on access to cash. 

"Now we need to take the next step and change the rules to expand the Hub programme, and to provide more face-to-face banking. 

"Changing the rules will increase the chances of them opening in communities where there are no physical branches left. We need more banking Hubs in our community and across the country."

At the moment banks with a presence in shared hubs aren't required by legislation to provide services such as account support, switching, or complex customer assistance.

Nor do they have to offer appointments with bank staff or support for vulnerable or digitally excluded customers.

This has meant areas such as Emsworth and Hayling Island, which now have no physical bank branches, are not eligible for a Banking Hub.

This is despite residents, particularly the elderly, small businesses and those who struggle with technology and access to the internet, saying they need in-person banking services.

Last month a new Banking Hub was approved for Havant following Mr Mak's successful campaign backed by local residents.

This will be delivered by Cash Access UK, a not-for-profit company funded by the major banks.

The opening date and location are yet to be confirmed, but the aim is to have it up and running within three months.

The news came after Mr Mak met the Treasury Minister responsible for Banking Hubs in Parliament to press the case for our area.

He said: "It's great news that our campaign for a Banking Hub in Havant has been successful. Face-to-face banking is vital, especially for older people and small businesses, and the Havant Banking Hub will be a big asset for our community.

"Now I want to build on this success by continuing to campaign for Banking Hubs in other communities such as Emsworth and Hayling Island, plus get the rules changed so that these Hubs have to offer wider services across the country.

"As a result of our meeting, the Minister has agreed to look at options for closing the legal loophole and ensuring Banking Hubs offer a range of services as branches continue to close.

"Access to in-person banking services underpins small business viability, supports vulnerable and digitally excluded customers and helps to maintain the everyday economic activity that keeps our town centres viable."

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Alan Mak Member of Parliament for the Havant Constituency

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